If we want to reinvent the workplace, we have to unlearn a LOT about making mistakes and how we talk about them in our work. Setting clear guidelines and boundaries for communications is key, but policies and practices only go so far. To build a culture of solidarity we need to learn the dance of getting it wrong and how to make amends. Authentic apologies are priceless and an easy way to show vulnerability and build trust.
The good news? Repairing is a skill you can learn and practice! Learn about good apologies, practice them, and write our own script that feels authentic for future practice. De-centering yourself can challenge those from dominant cultures used to holding court. With power imbalances, acknowledging and repairing harm are necessary skills for accountability in all types of collaborations.
