Developing economies have historically been vulnerable to capitalistic race to the bottom approaches to outsourcing business processes. This reinforces inequality and exploitative labor market systems. The world has seen the transformative role conscious consumer decisions have played in pushing for better working conditions in global manufacturing supply chains.
In the same vein, what can companies and consumers alike do to help address prevailing inequitable and racialized practices in the global business outsourcing industry? What changes in consumer behaviors and preferences can directly impact and improve the way companies outsource their customer experience processes? How can these changes create a new frontier of outsourcing that redistributes opportunities ethically in economies where unemployment is rampant?
Through a radical commitment from consumers, companies, and outsourcing companies, creating equitable and just labor market systems in an increasingly globalizing world can help democratize opportunities, drive economic growth while ensuring workers in the outsourcing industry live decent lives.