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Race “from” the bottom: Unleashing the regenerative potential of “Ethical Outsourcing” How radically influencing consumer decisions can drive inclusion and decent work

Glo Anne Guevarra July 13, 2022

Developing economies have historically been vulnerable to capitalistic race to the bottom approaches to outsourcing business processes. This reinforces inequality and exploitative labor market systems. The world has seen the transformative role conscious consumer decisions have played in pushing for better working conditions in global manufacturing supply chains.

In the same vein, what can companies and consumers alike do to help address prevailing inequitable and racialized practices in the global business outsourcing industry? What changes in consumer behaviors and preferences can directly impact and improve the way companies outsource their customer experience processes? How can these changes create a new frontier of outsourcing that redistributes opportunities ethically in economies where unemployment is rampant?

Through a radical commitment from consumers, companies, and outsourcing companies, creating equitable and just labor market systems in an increasingly globalizing world can help democratize opportunities, drive economic growth while ensuring workers in the outsourcing industry live decent lives.



Meta Themes

  • Deliver Equity and Inclusion

  • Power and Capital


Consumer Behavior, Ethical Outsourcing, Social Impact

Purpose and Desired Outcome

To brainstorm socially-conscious and inclusive criteria for what constitutes ethical business process outsourcing To inspire consumers and companies with outsourcing counterparts to consider if they contributing to increased inequality and how they can be part of the solution To co-create solutions across all stakeholders towards raising the standards of outsourcing to becoming a force for good as opposed to having sporadic examples where this is the case To unpack the potential of outsourcing as a mechanism for redistributing opportunities


  • Entrepreneurs

  • Service Providers

  • Corporate & SME

  • Academia

  • Government


  • NameDavid Sudolsky
  • TitleCEO and Founder
  • OrganizationBoldr
  • StatusConfirmed, Invited
  • NameMari Parker
  • TitleChief Operating Officer
  • OrganizationBoldr
  • StatusConfirmed, Invited
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