After starting their coffee franchise from a single store in East Lansing, Michigan, Bob Fish and Mike McFall have grown Biggby Coffee to 200 stores across nine states. In 2014, the company was bringing in $83 million in annual revenue with growth hovering around 20 percent for a decade. But this success had come at a great cost; the workplace culture of Biggby has become toxic and cynical. When Bob & Mike learned that their company had a toxic culture, they became dedicated to turning it around.
Read or listen to the back story on Biggby here, and then watch the Q&A to dive deeper into the art of crafting long-lasting, superb workplace culture as an engine for growth.